You can delete your Captain SnapDash account and the personal data linked to it. This page is the public request link required by Google Play and the App Store.
Option 1 — Delete in the app (fastest)
1. Open the Captain SnapDash app and sign in.
2. Go to Profile.
3. Tap Delete account and confirm.
You cannot delete the account while you have unpaid cash in hand or an active delivery. Complete or settle those first.
Option 2 — Request deletion on this page
Use this if you uninstalled the app or cannot sign in. We will process the request after we verify the phone number or email on the delivery partner account.
What we delete
- Your delivery partner profile (name, phone, email, photo)
- Identity images and vehicle details you uploaded
- Saved withdrawal methods
- Chat history tied to your account
- Login and notification tokens
What we may keep
- Order, cash-in-hand, payout, and tax records needed for refunds, disputes, or Kenyan law (usually kept in limited or anonymized form)
- Records of outstanding cash in hand until they are settled
After deletion you will not be able to recover the account. Processing a web request typically takes up to 14 days after we verify it is you.