This Privacy Policy explains how Captain SnapDash (“we”, “us”, “our”) collects, uses, and protects information when delivery partners use the Captain SnapDash mobile application and related services at delivery.jetride.co.ke.
By using Captain SnapDash you agree to this policy. If you do not agree, please do not use the app.
1. Who we are
Captain SnapDash is the delivery partner app for SnapDash, a food delivery service operating in Kenya. Contact: https://delivery.jetride.co.ke or info@jetride.co.ke.
2. Information we collect
- Account details: name, email, phone number, password, profile photo, and login identifiers.
- Identity and vehicle: identity type, identity number, identity images, and vehicle type you submit when you register as a delivery partner.
- Location: precise location while you are signed in and during active deliveries (including in the background) so we can assign orders, show pickup and drop-off routes, and share delivery progress with customers and restaurants.
- Orders and earnings: accepted and completed orders, order status, cash in hand, wallet balance, withdrawal methods, and payout history.
- Device and app data: device type, OS, app version, language, and crash or diagnostic logs.
- Notifications: a push notification token so we can alert you to new orders and account updates.
- Optional media: camera or photo library if you set a profile picture or upload identity documents.
- Chat: messages you send to customers, restaurants, or support.
3. How we use your information
- Create and manage your delivery partner account
- Verify your identity and vehicle details
- Assign nearby orders and show pickup and delivery locations
- Share needed delivery details with the customer and restaurant
- Track active deliveries and send status updates
- Calculate earnings, wallet balances, and payouts
- Send service notifications (new request, assigned order, account alerts)
- Improve the app, prevent fraud, and meet legal obligations
4. Who we share information with
We share only what is needed:
- Customers — your first name, location during an active delivery, and order status
- Restaurants — that a delivery partner is assigned and order collection details
- Payment providers — payout amount and payment reference
- Service providers — hosting, maps, analytics, crash reporting, and cloud messaging (including Google Firebase and Google Maps)
- Authorities — when required by law
We do not sell your personal information.
5. Permissions
- Location (including background) — assign nearby orders and track active deliveries. You can turn this off in system settings; you will not receive location-based orders while it is off.
- Camera / photos — profile picture and identity documents.
- Notifications — new order and account alerts.
- Biometrics — optional Face ID / fingerprint sign-in stored on your device.
6. Data retention
We keep account, identity, order, cash-in-hand, and payout records for as long as your account is active and as required for legal, tax, and dispute purposes. You may ask us to delete your account; some records may be retained where the law requires it.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.
8. Children
Captain SnapDash is for registered delivery partners, not for children under 13. We do not knowingly collect personal information from children.
9. Your rights
Depending on applicable law, you may request access, correction, or deletion of your personal information, or withdraw consent for optional permissions.
To delete your delivery partner account and associated data, use this page: https://gaylerfood.web.app/captain/delete-account (or in the app: Profile → Delete account).
10. Third-party links and SDKs
The app may use Google Maps, Firebase (Authentication, Cloud Messaging, and related services), and payment providers. Their privacy policies apply to data they process.
11. Changes
We may update this policy. The “Last updated” date will change. Continued use of Captain SnapDash after an update means you accept the revised policy.
12. Contact
Captain SnapDash
Website: https://delivery.jetride.co.ke
Email: info@jetride.co.ke