You can delete your SnapDash account and the personal data linked to it. This page is the public request link required by Google Play.
Option 1 — Delete in the app (fastest)
1. Open the SnapDash app and sign in.
2. Go to Menu → Profile.
3. Tap Delete account and confirm.
You cannot delete the account while you have an ongoing or accepted order. Complete or cancel those orders first.
Option 2 — Request deletion on this page
Use this if you uninstalled the app or cannot sign in. We will process the request after we verify the phone number or email on the account.
What we delete
- Your account profile (name, phone, email, photo)
- Saved addresses
- Wishlist / favourites
- Chat history tied to your account
- Login and notification tokens
What we may keep
- Order and payment records needed for tax, refunds, or legal disputes (usually kept in anonymized or limited form)
- Records we must keep under Kenyan law
After deletion you will not be able to recover the account. Processing a web request typically takes up to 14 days after we verify it is you.