This Privacy Policy explains how SnapDash (“we”, “us”, “our”) collects, uses, and protects information when you use the SnapDash mobile application and related services at delivery.jetride.co.ke.
By using SnapDash you agree to this policy. If you do not agree, please do not use the app.
1. Who we are
SnapDash is a food delivery service operating in Kenya. Contact: https://delivery.jetride.co.ke or through the Support section in the app.
2. Information we collect
- Account details: name, phone number, email, password or social login identifiers, and profile photo if you upload one.
- Delivery addresses: saved addresses and location data you provide.
- Location: approximate or precise location (with your permission) to show nearby restaurants, set a delivery address, and estimate delivery.
- Orders and payments: order history, restaurant choices, amounts, and payment method (for example cash on delivery or M-Pesa / digital payment). We do not store full card PAN data in the app; payments are processed by our payment partners.
- Device and app data: device type, OS, app version, language, and crash/diagnostic logs.
- Notifications: a push notification token so we can send order updates.
- Optional media: camera or photo library if you set a profile picture; microphone / speech recognition only if you use voice search.
- Support and chat: messages you send to restaurants, riders, or support.
3. How we use your information
- Create and manage your account
- Show restaurants in your area and process orders
- Assign delivery, share needed details with the restaurant and delivery partner
- Process payments and send receipts / order status
- Send service notifications (order accepted, on the way, delivered)
- Improve the app, prevent fraud, and meet legal obligations
4. Who we share information with
We share only what is needed:
- Restaurants — your name, order items, and delivery notes
- Delivery partners — name, phone, delivery address, and order details so they can deliver
- Payment providers — amount and payment reference
- Service providers — hosting, maps, analytics, crash reporting, and cloud messaging (including Google Firebase and Google Maps)
- Authorities — when required by law
We do not sell your personal information.
5. Permissions
- Location — nearby restaurants and addresses. You can turn this off in system settings; some features will not work.
- Camera / photos — optional profile picture.
- Microphone / speech — optional voice search only.
- Notifications — order and account alerts.
6. Data retention
We keep account and order records for as long as your account is active and as required for legal, tax, and dispute purposes. You may ask us to delete your account; some records may be retained where the law requires it.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.
8. Children
SnapDash is not directed at children under 13. We do not knowingly collect personal information from children.
9. Your rights
Depending on applicable law, you may request access, correction, or deletion of your personal information, or withdraw consent for optional permissions.
To delete your account and associated data, use this page: https://gaylerfood.web.app/delete-account (or in the app: Menu → Profile → Delete account).
10. Third-party links and SDKs
The app may use Google Maps, Firebase (Analytics / Cloud Messaging / Crashlytics), and social login (for example Google or Facebook) if you choose those options. Their privacy policies apply to data they process.
11. Changes
We may update this policy. The “Last updated” date will change. Continued use of SnapDash after an update means you accept the revised policy.
12. Contact
SnapDash
Website: https://delivery.jetride.co.ke
In-app: Menu → Help & Support